Who should attend this

This course is aimed at people who want to improve the quality of their interaction

with others and use their communication to build and maintain strong working

relationships as well as those who want to communicate their messages and ideas in

the most effective way.

Course Outline

Through questionnaires, discussion and practical exercises you will examine your

current style of communication to highlight and build on what is working well for you.

The course will provide techniques to enhance communication in order to achieve

your development goals.

Objectives

At the end of the coruse, delegates will be able to:

• Use the essentials of good communication to influence positive outcomes

• Manage your conversation for better results

• Communicate clearly to avoid or clarify misunderstandings

• Provide positive and constructive feedback

• Resolve conflict positively

• Giving & Receiving Information

• Building Rapport

Further Information

Marina HR Solutions can provide training at our Clients venue or at an external venue. To find out more about our training programmes please contact James Horton: jhorton@marinahrsolutions.com

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