Customer Services Training
Businesses looking to thrive in today's market need a customer service culture that delivers exceptional service. Creating Excellence in Customer Services: 'Moments of Truth' - every situation where an internal or external customer comes into contact with you has the opportunity to form an impression. Marina HR Solutions has a strong record of delivering customer services training to our clients in Nigeria, Ghana, Kenya and South Africa, in addition to other African countries.
Our customer services training is bespoke to every business and will help develop:
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Your organisation's image - as perceived by you and your customers
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Customer psychology - loyalty and motivation
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Engagement with your customers through feedback and complaint handling
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Strategies to develop a seamless customer service culture
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Ways to identify proplems, generate solutions and prevent reoccurrence
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Your team to deliver exceptional customer service and value
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Techniques to raise standards of customer care through a customer service culture
Further Information
Marina HR Solutions can provide training at our Clients venue or at an external venue. To find out more about our training programmes please contact Jonathan Miller: jmiller@marinahrsolutions.com